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WHY CHOOSE MEDIA FIRST?

We are a team of experienced trainers, account managers and administrators that make
booking specialist and effective communications training easy, quick and pleasurable.

Our net promoter score

The Media First team is exceptionally proud of our net promoter score - the likelihood of customers recommending us to others.
 
From May 2023 - February 2025 we have an average net promoter score of +74
 
But what is considered good, great, or excellent?
 
The creators of the NPS metric, Bain & Company, say that although an NPS score above 0 is good, above 20 is great and above 50 is amazing. Anywhere above 80 is the top percentile.
 
  • 0–30Good
  • 30–70Great
  • 70–100: Outstanding
NPS score 1
NPS score 2
Course rating 1
Avergae training rating 2

Our outstanding courses

We measure every detail of our training so we can continually improve.
 
From May 2023 - February 2025 customers who have attended our training have scored us an average of 4.7 out of 5.
 
Not bad for nearly 2.500 responses during that time.

Our amazing trainers

Another metric we keep a close eye on is the performance of our individual trainers.
 
From May 2023 - February 2025 our customers have scored their trainers an average of 4.9 out of 5.
 
And if anything, the data shows that we're getting even higher scores now than ever before.
 
Average trainer rating 1
Avergae training rating 2-1

We are the only training company to offer delegates access to Thirty Seven

Thirty Seven, our AI training companion, is revolutionizing workplace learning.

Designed to enhance skills in presentations, media appearances, management, leadership, coaching, and sales, it offers AI-powered roleplays for continuous support, tailored to organizational needs.

Developed by experts from Media First and The BCF Group, Thirty Seven is your 24/7 partner in boosting staff retention, motivation, productivity, and efficiency.

Learn more by visiting 37.space

Need even more reasons to choose Media First?

bespoke

BESPOKE

All our courses, whether face-to-face or online, are bespoke and are designed by dedicated account managers who will take the time to really understand your organisation and your exact requirements.

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CUSTOMER-FOCUSED

Outstanding customer service is at the heart of everything we do. Our business thrives on repeat and new business generated through word of mouth.

inventive

INVENTIVE

Our clients need us to help solve a diverse range of communication issues. We’re inventive in how this is delivered to offer the best service for the budget available.

fun

FUN

We believe that people apply their knowledge best when they are encouraged to take an active role in their learning, receive immediate constructive feedback and have fun.

simplicity

SIMPLICITY

We have a no nonsense approach - we live by what we teach. This means efficient responses to both internal and external enquiries and no jargon.

passionate

PASSIONATE

We are passionate about our customers, our training, our colleagues and our brand. We truly believe in the quality and authenticity of the services we provide for our customers.

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PRACTICAL

Both our face-to-face and online training courses are highly realistic, practical, demanding, fun and effective. This core philosophy means your candidates will develop an instinct to distil the most essential and engaging content for their audience.

experienced

EXPERIENCED

Our account managers work with you to select the best trainers from our team of current working journalists, PR and communications professionals. With over 30 different tutors we have specialists in finance, travel, healthcare, defence, science, education, retail, charity and many more.

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FLEXIBLE

Our broadcast-quality radio, TV and podcasting studios are dedicated to media and presentation training, so your participants will benefit from the most realistic training experience available. We can also deliver training at your premises, an affiliated studio in London or elsewhere in the UK or worldwide.

team

TEAM

Alongside our trainers, we have a dedicated full-time team that manages all pre- and post-course administration so that you can focus your time on more important areas such as managing your daily workload.

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INSURANCE

We have extensive insurance in place to protect you and us and ensure that we meet your organisations supplier onboarding requirements.

realistic

REALISTIC

Prior to you booking a course we spend time understanding you, your business and your training requirements so that we can make your training as realistic and effective as possible. Each participant will leave the course with a training book of easy reference handouts, together with access to recordings of their performance and personal written feedback.

partner

PARTNER

Whatever your communications training requirements, we can help. All our courses are bespoke and developed to meet your goals and objectives. It could be media, presentations, writing skills, social media or even video production. You tell us what your short and long term goals are and we’ll discuss how we can help.

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CONFIDENTIAL

Confidentiality is at the heart of everything we do. We also have all the business insurances that you would expect from a leading training provider so you will always be fully protected.