Media Training Blog

Response prevents a crisis tailspin

Response prevents a crisis tailspin

It seems that video footage of passenger conflict on aeroplanes is becoming a regular occurrence. Less than two weeks after United Airlines was widely condemned for the damaging way it handled its crisis, when ...

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Five general election interview gaffes

Five general election interview gaffes

Are you already gripped by election fever? Or perhaps the thought of going to the polls again leaves you feeling more like Brenda from Bristol, who when asked for her reaction to the general election announcem ...

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What the boss of crisis hit airline should have said

What the boss of crisis hit airline should have said

For an airline which boasts the slogan ‘fly the friendly skies’ the United Airlines response to video footage showing a bloodied passenger being forcibly removed from one of its planes was strangely lacking in ...

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