The Twitter account of a spy agency is perhaps not the most likely place to look for social media inspiration. But there is much other organisations can learn from the way the CIA captured attention last week. ...

There was only one interview we could focus on in today’s media training blog. It was a heated exchange which saw the spokesperson accuse the reporter of ‘not asking the questions that really matter’ and of be ...

A large number of newspaper headlines were created off the back of just one question from a radio interview last week. Well, actually the same question was asked three times as the reporter pressed for an answ ...

There’s little doubt the rise of social media has had a huge impact on crisis media management. Its power means that a small issue or one negative experience, which may have previously gone unnoticed and unrep ...

It was seemingly a question which could not be answered. No matter how many times the journalist asked – and I made it 10 – the question was either met with vague responses or ignored altogether. The result wa ...

There can only be one contender for the unwanted prize of social media fail of the week – and it’s only Wednesday. An offensive tweet which left many people wondering how an organisation could apparently be so ...