Facing the media during a crisis media management situation can be a stressful experience for spokespeople. Journalists are likely to be more demanding than ever in these circumstances as they aim to bring the ...

How many times have you heard someone say ‘I’m on LinkedIn but I don’t know what I’m doing with it'? Despite having more than 467 million users, the site remains something of the awkward relative of the social ...

For such short phrase, ‘no comment’ is one which is certainly loaded with meaning. In fact, it is hard to think of two more damaging words which a spokesperson could utter in a media interview. The audience wi ...

There’s normally something which sticks in an audience’s mind after they have heard a presentation. Hopefully, it will be the key message the presenter was hoping to get across. But often these messages can be ...

If you would like to see some social media crisis communications in action today, you may want to take a look at the Facebook and Twitter accounts of Nectar. The loyalty programme found itself facing an online ...

It’s everyone’s worst nightmare. You’re in the middle of a presentation or coming to a critical point in a media interview and suddenly your mind goes blank. What on earth were you going to say? Where are you ...