Is it time for your brand to jump on Threads (and quit Twitter)?
There is a new ‘friendly’ rival to Twitter. And it is already boasting incredible numbers. So, is it time for your brand to join Threads and ditch Twitter from your social media strategy? These…
Are you following these six steps of a great apology?
Saying sorry is a crucial part of crisis communication. Get it right and you can diffuse the situation, minimise the reputational hit and rebuild trust. But when apologies go wrong, they can make…