Media Training Blog

Response prevents a crisis tailspin

Response prevents a crisis tailspin

It seems that video footage of passenger conflict on aeroplanes is becoming a regular occurrence. Less than two weeks after United Airlines was widely condemned for the damaging way it handled its crisis, when ...

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What the boss of crisis hit airline should have said

What the boss of crisis hit airline should have said

For an airline which boasts the slogan ‘fly the friendly skies’ the United Airlines response to video footage showing a bloodied passenger being forcibly removed from one of its planes was strangely lacking in ...

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How to handle a tweet that starts a crisis

How to handle a tweet that starts a crisis

Nothing is likely to see social media teams scramble quite as quickly as a post which triggers a crisis. When the post in question is a tweet which attacks the head of your government, that crisis media manage ...

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Chairman’s comments backfire spectacularly

Chairman’s comments backfire spectacularly

There is a new entry in to the list of company bosses who have seen off-the-cuff and unguarded comments spectacularly backfire. Tesco Chairman John Allan now finds himself in the company of people like Gerald ...

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How to choose the right crisis spokesperson

How to choose the right crisis spokesperson

It is often assumed the CEO or chief executive will front a crisis media management situation. But, although they should be visible, that does not mean they have to be the spokesperson. Sometimes they may simp ...

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