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Ill-judged interview causes crisis to deepen

Ill-judged interview causes crisis to deepen

You will be hard-pressed to find a more ill-judged interview than that given by Oxfam Chief Executive Mark Goldring this weekend. The boss poured more fuel on the crisis engulfing his organisation by claiming ...

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The good and bad of Oxfam’s crisis response

The good and bad of Oxfam’s crisis response

It has been a tough few day’s for one of Britain’s biggest charities. Oxfam has found itself firmly in the media spotlight since The Times first reported on Friday (9/2) serious allegations about the conduct o ...

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Five lessons from this 'car crash' speech

Five lessons from this 'car crash' speech

When journalists describe a speech as a ‘car crash’, it’s fair to assume things have gone horribly wrong. When that same speech results in the speaker apologising for ‘deeply offensive’ remarks and being sent ...

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The H&M crisis: A tale of multiple apologies

The H&M crisis: A tale of multiple apologies

If at first you don’t succeed, try again. This was the approach taken by fashion brand H&M when it found itself in a major crisis media management situation. The Swedish retailer faced an online backlash, ...

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